Returns & Refunds

Items bought in our online shop

Satisfaction guarantee

We take great care at James ² when making our products, ensuring that every piece that leaves the workshop is made and meticulously finished to the highest standard.  However, if you are not completely satisfied with your order or have simply changed your mind, you can return your items within 14 days of delivery.

Returns policy

All returned items should be sent back in perfect condition, unused, in the original packaging and fit for resale.  

Should you wish to return an item, you are responsible for shipping it back to James ².  We highly recommend making sure it is sufficiently protected and packed as well as properly insured as any damage in transit to the returned item will be at the customer’s risk.  Upon receiving the returned item in excellent condition we will issue a full refund to the card used for the original payment, minus any transportation or postage costs.

Please note that refunds can take up to 30 days from receiving the returned item.

Personalised and made to measure items

We regret we cannot accept returns on personalised or made to measure items unless they are faulty.

This includes any items that are made to a specific length set by the customer, any bespoke finishes (non stock paint colour, bespoke veneer or non standard surface finish etc) and those with bespoke design modifications (extra shelves, changes to the height of the item etc).

48 hour cooling off period

We offer a 48hr cooling off period for any bespoke project. This allows you 48 hours from your first payment to simply change your mind, no questions asked and receive a full refund. Let us know by contacting us at hello@James2.co.uk to cancel and we will refund the full amount paid.

Because each bespoke project is unique, personalised and made-to-measure, once manufacturing is underway, we cannot offer any refunds.

Damaged Items 

We take great care packing our items to be sent out on delivery to avoid any damage in transit. 

Should your item unfortunately arrive broken or damaged please contact us as soon as possible at hello@James2.co.uk, but at the latest within 3 working days of receiving the item.

Please inspect your order upon delivery.  If you notice any damage to the outside of the packaging, we kindly ask you to notify the courier company and mark it down on the delivery slip.  

Faulty Items

Please do not attempt to repair the item yourself or organise a third party repair. We reserve the right to refuse to repair, refund or replace an item if you have attempted to repair it yourself or organised for a third party to repair it.

James ² cannot be held responsible for any faults or damage that occurred during or due to transport and installation should you choose to have your project delivered or installed by a third party or organised for a third party to repair it.

If you have any further questions, please get in touch at hello@James2.co.uk